Improving Gerresheimer’s Supply Chain: Strategies for Timely Deliveries and Cargo Visibility

GERRESHEIMER is a global medicine packaging manufacturer located in Queretaro, Mexico. Their products cross by Laredo, TX and are distributed nationwide in the US.

Main Issues and Priorities

As a manufacturer, they prioritize customer satisfaction. Maintaining high levels of customer satisfaction requires efficient and synchronized production chains in the pharmaceutical industry, and in any industry. Delays in pick-ups, deliveries, and a lack of cargo visibility can all negatively impact customer satisfaction, which is why it is vitally important for pharmaceutical manufacturers to prioritize these factors in their operations.

Gerresheimer had experienced significant challenges with missed pick-ups when we initially reached out to them. These challenges resulted in increased expenses within their collection warehouse and caused delays in deliveries, which negatively impacted their relationships with customers and businesses.

Having gained Gerresheimer’s trust, our initial priority was to fully grasp their needs and the implications thereof. Establishing a strong rapport with the collection warehouse in Laredo proved instrumental in facilitating smooth communication and operations.

As we already handled Gerresheimer’s most frequent shipping lanes and had reliable contacts, we were able to complete this operation seamlessly. We provided on-time pickups and deliveries, maintained consistent communication, and offered prompt responses. This high level of service, combined with our competitive pricing, led Gerresheimer to entrust us with managing all of their collection operations in Laredo.

Benefit

Gerresheimer’s customers noticed and appreciated the company’s improved logistical service, especially the faster delivery times and more reliable communication.

Go To Truckers managed 332 shipments originating from Laredo, TX in a period of 13 months between 2023 and 2024. Through strategic logistics planning, the company achieved a 3.7% reduction in shipping costs. This was accomplished by consolidating volume and negotiating with carriers for the Laredo, TX to El Paso, TX route, starting in June 2024. The cost savings totaled $3,200 across 65 shipments, demonstrating the effectiveness of the company’s strategic approach and leading to increased service satisfaction.