Customer Service Representative Job Responsibilities:
Serves our shippers and carriers by providing information; resolving their issues and service problems.
Customer Service Representative Job Duties:
Attracts potential shippers and carriers by answering service questions; suggesting solutions about their requirements .
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing shippers and carriers adjustments.Recommends potential products or services to management their trasnportation department by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
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